At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.
Your contribution:
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First-line IT Support: Serve as the initial point of contact, handling and resolving a wide range of IT incidents and requests via phone, email, and ticketing systems
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Ticket Management: Log, track, and manage all incoming issues, performing remote troubleshooting and escalating problems to higher-level support teams when necessary
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Customer Communication: Keep customers and end-users informed on the status and progress of their requests, ensuring a smooth and transparent resolution process from start to finish
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System Monitoring: Proactively monitor systems and services to identify and address potential issues before they impact business operations
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Incident Resolution & Documentation: Resolve technical incidents using existing knowledge and best practices, meticulously documenting all steps and resolutions to support future training and process improvement
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Team Collaboration: Work closely with other support groups and technical departments to ensure efficient problem-solving and maintain high-quality service standards
What makes you stand out:
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Proven Experience: At least 5 years of experience as a Service Desk or Help Desk Technician
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Technical Proficiency: Strong working knowledge of IT systems, databases, and remote control software, with the ability to diagnose and resolve basic technical issues
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Software & Certifications: Experience with ServiceNow, specifically the Customer Service Management (CSM) module, and certified in ITIL ITSM
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Core Skills: Excellent communication skills, a customer-oriented approach, and a calm demeanor under pressure
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Languages: Proficiency in English
What we offer:
- A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
- An attractive salary package: depending on your professional experience and qualification
- Several benefits such as bonus, cafeteria, private medical insurance and team buildings
- Sport support option (AYCM access; Unlimited Fitness&Wellness sportpass)
- Hybrid working opportunity
