Senior FLM Service Expert (m/f/d) for Vantage Towers

Vantage Towers • Lisboa

Lisboa

from 2025-08-01

The opportunity

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.


As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability.

As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. 


If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

 

Your contribution:

  • Develop and implement harmonized operational processes across all local markets in close collaboration with stakeholders;
  • Act as the Process Owner within TopCo and drive adoption in local markets and vendors leveraging on the Process Governance Framework. Define requirements for VT OSS Systems to digitalize and automate harmonized processes;
  • Leverage Vantage Towers’ IT architecture and technology capabilities to optimize efficiency:
  • Identifiy preferred infrastructure suppliers (e.g., field service and maintenance providers). Develop and implement strategic blueprints for supplier engagement and vendor selection in partnership with local markets and supports related procurement initiatives accordingly;
  • Develop and operationalize resilience and BCM strategies within FLM domain in alignment with the Crisis Management team;
  • Drive Operational Readiness in FLM domain for new products and services, including Data Governance Framework and Control
  • Develop and rollout of a Governance & Performance Review structure (incl. Reports) for FLM suppliers in the local markets. Lead Governance Meetings
  • Influence on FLM vendors and LMs capacity management and governance to optimize the resource allocation and cost efficiency;
  • Lead and collaborate on global projects, ensuring alignment between central departments and local markets.

What makes you stand out:

  • At least 5 years experience in O&M Domain, notably in Tower Co;
  • Relevant experience in optimisation of infrastructure related processes;
  • Relevant experience in change management for the adoption to a new way of working in the local markets and their suppliers;
  • Broad and comprehensive understanding of theories and practices about infrastructure operations and maintenance;
  • Strong relations with internal and external partners to support infrastructure operations and maintenance;
  • Strong communication, interpersonal and negotiation skills;
  • Strategic mentality, analytical and conceptual skills, and ability to work in a team
  • Ability to lead and manage cross-functional teams.

You Must have:

  • Successfully completed university studies with a Bachelor or Master Degree of Telecommunications Engineering or similar education;
  • Fluency in English is mandatory (C1 according to CEFR); Spanish and Portuguese fluence are a nice to have.

What we offer:

  • A diverse, multicultural setup based on our values – respect, teamwork, responsibility and honesty – and the unique opportunity to shape the organisation 
  • An attractive salary package
  • Meal Allowance Delivered on a Pluxee card 
  • Pension Plan
  • Full Health Insurance: For employees, with co-payment for family members. 
  • Life Insurance
  • Mobile Equipment Allocation: Includes a Red Infinity voucher for employees (minutes, SMS, MMS for national networks, unlimited mobile data for national traffic, and 120 minutes/SMS internationally).
  • Mobile Broadband Card: For internet access (15 GB per month).
  • Additional Discounts: On Vodafone services.
  • 22+3 Holiday Days: 22 days as per labor legislation, plus 1 day for Carnival, 1 for Christmas, and half a day each for Easter and New Year.
  • Growth Platform: Full access to the Growth with Vodafone platform, including unlimited content from the Massachusetts Institute of Technology (MIT), Harvard University, Skillsoft, and Speexx.
  • Optional Membership: Vodafone Club (2 EUR per month), which offers discounts at gyms, ATL's, cultural activities, etc.

 

Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.


Not the right match? We have plenty of other opportunities to choose from in this department here.

Employee testimonials

Aingeru Cano
Aingeru Cano
Team Leader Design and Engineering, Vantage Towers Spain

"Working for VT gives you the opportunity of living a unique experience in a multinational, multidisciplinary and customer-centric company.
Within the infrastructure and roll out service department, you have a direct contact with customers, vendors and other departments of the company to which we must provide service. Moreover, our clients’ high level of rigorousness makes us be continuously pursuing cutting-edge technological solutions. 
I find very motivating the fact of knowing how the same projects and problems are faced from the different markets, leading to the same outcomes in most of cases."

Amr Khalifa
Senior Manager Cyber Security, Vantage Towers Group

"At Vantage Towers, you can enjoy working at a company with start-up mentality, be part of implementing new initiatives and technologies whilst enjoying the capabilities and resources of a multi-national corporation. The result of this interesting mix is an exponential learning curve making Vantage Towers a highly professionally rewarding experience!"

Ana Perez Gonzalez
Ana Perez Gonzalez
Head of Business Operations, Vantage Towers Spain

"Working at VT ES is a refreshing experience: from the moment I joined, I have been able to express my opinions, swiftly implement innovative digitalization projects that improve customer interactions and make life easier for our colleagues. The multicultural environment we work in and the professional level that surrounds me are incentives that make me discover something new every day and want to go further."

Athanasia Solomou
Athanasia Solomou
Sites Construction Manager, Vantage Towers Greece

"I am honored and privileged to be working for such an innovative company as Vantage Towers, promoting and implementing hosting environments of high-end technology solutions.
Every day my team and I are facing new challenges, which we approach through a collaborative team spirit and with respect to the environment. 
Saying so, a successful construction implementation is not only a target achievement but a pleasure of creation.
Further on this truly global and diverse working environment helps widening the horizon of our knowledge, resulting to a top quality daily outcome."

Carlos Chilla
Carlos Chilla
Mng. Technology Strategy & Innovation

“At Vantage Towers, your ideas are not just heard - they drive change. From day one, I was entrusted to lead key projects that challenged me to grow - it’s rewarding to see how my contributions makes a real difference to the company’s success. I am proud that my work helps to keep people connected shaping the future of telecommunications. Working at Vantage Towers is an opportunity to leave a real impact on the industry and to improve the way technology transforms lives.”

Catalina Badoiu
Customer Delivery Manager, Vantage Towers Romania

"I'm happy to be part of this team that promotes and demonstrates values ​​such as trust, teamwork, respect! Here, in Vantage you feel like in a family, everything we feel matters and we can express ourselves freely."

Paraskevi Christia
Paraskevi Christia
Commercial Contracts Manager, Vantage Towers Greece

"An environment that promotes collaboration, creativity, innovation and diversity is one that motivates and inspires for great achievements. It's fantastic that I feel like an integral part of such a team and feel that I contribute daily to each one of these achievements while through the same path I enhance my development and skills. That's what it’s like to work at Vantage Towers!"

Walid Heggy
Senior Manager IT Service Delivery Management, Vantage Towers Group

“The Vantage Towers culture is something special. I’m proud to work in a team that values open collaboration—my colleagues are there for me, and I’m there for them. I get to learn about the tower industry and innovative ideas from a diverse team of experts—and I wouldn’t have it any other way.”

About Vantage Towers
Vantage Towers - Our Story
Vantage Towers - Our Story
Further information
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