At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
Our Technical Landlord Management department leads the end-to-end resolution of complex landlord cases, driving operational excellence and digital transformation across our infrastructure network. You steer direct teams and cross-functional task forces to maximize service levels, partner performance, and landlord satisfaction.
If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.
Your Responsibilities:
- Team Leadership & Case Escalation: You lead and develop direct reports, manage workload distribution, ensure high SLA performance, and act as the key escalation point for complex technical landlord cases.
- Landlord Communication & Cross-Functional Coordination: You serve as the central communication channel for landlords, routing requests to relevant teams and steering a cross-functional escalation team.
- End-to-End Ticket & Field Operations Management: You oversee end-to-end technical landlord case and ticket management, guaranteeing precise, timely, and cost-efficient deployment of Field Service Agents.
- Strategic Transformation & Process Optimization: You drive the strategic development of technical landlord management through process standardization, automation, AI-driven case processing, and continuous improvement initiatives to boost scalability and NPS.
- Partner & Cross-Departmental Management: You manage external operational partners against ambitious KPI targets regarding quality, efficiency, and budget, while leveraging ticket system expertise to collaborate with Site Preparation, Acquisition, and Deployment.
Your Profile:
- Educational Background: Master’s degree (M.A./M.Sc.) in Business Administration, Real Estate Management, Psychology, Linguistics, or a related discipline.
- Professional Experience: Extensive experience in technical operations, landlord/leasing management, or technical landlord management within the telecommunications or real estate sector, including initial leadership experience in an operational environment (e.g., NOC or acquisition teams), international experience, and a track record in operational transformation.
- Technical Skills: Sound experience with ticketing and CRM systems such as ServiceNow or TTWOS required; knowledge of VOSIMA, Saperion, or SAP RE/FX is a plus.
- Soft Skills: Strong leadership competencies, extensive partner and vendor management capabilities, and a continuous improvement mindset.
- Language Proficiency: Fluent written and spoken German and English skills (C1+ level).
At Vantage Towers we operate in 8 different European countries.
For this role you can choose between nationwide locations across Germany.
What we offer – Flexibility & Growth Opportunities
- Flexible work: hybrid work without fixed working times, part-time options (at least 30 hours), and up to 20 days per year EU-workation.
- Top equipment: Full home office setup (including laptop, mobile phone, monitor, keyboard, mouse, headset and chair)
- Salary & vacation: competitive salary, 30 vacation days + up to 10 additional days against salary waiver. In addition, you can profit from discounts on private internet costs and mobile products.
- Work-life balance: Parental leave support, bike/car leasing, fitness offers (e.g., discount for wellhub memberships & free use of the campus gym in Düsseldorf), and corporate benefits.
- Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities.
- Health & social care: use the medical center in Düsseldorf or the medical support options in our regions and profit from a subsidized company pension scheme or insurance offers for company conditions.
- Team & culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.
Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. Depending on the role, we generally invite you to two-three rounds of interviews before you receive an offer.
We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.
Not the right match? We have plenty of other opportunities to choose from here.
