IT Support Engineer (m/f/d) for Vantage Towers

Vantage Towers • Budapest

Budapest

from today

The opportunity

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

 

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

 

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.


Your reponsibilities

  • You proactively drive down incidents, problems, trouble tickets, and service request trends while managing resources and key stakeholders effectively

  • You perform day-to-day L2 support, maintenance, monitoring, and troubleshooting for vital IT applications like CRM, ERP, billing systems, and API gateways

  • You handle incident management, problem resolution, configuration changes, batch processing, and health checks to ensure systems consistently operate at optimum levels

  • You identify opportunities for automation, drive efficiency through process improvements to reduce costs, and deliver significant enhancements against operational KPIs

  • You actively participate in WAR ROOM investigations and lead technical roadmap creation through capacity planning and hardware assessments

  • You are responsible for Capacity Planning & Hardware Assessment and able to create technical roadmap for the product

  • You participate in periodic meetings with support teams and suppliers on various aspects like performance, SLA/KPIs, issues, and escalations

 

Your Profile

  • Must have strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP); Experience with reporting frameworks such as Apache Superset is nice to have

  • Strong administration experience of salesforce lightning platform including SalesForce applications (CPQ, CLM, CRM)
  • Good knowledge of Linux system administration and networking fundamentals
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK, etc.)
  • REST API Troubleshooting or Development experience
  • Experience and familiarity with SQL and Relational Databases
  • Fluent in English and Hungarian
  • Flexible work: we offer hybrid forms of working from home or in our Budapest office 

  • Top Equipment: you receive a new laptop as well as a mobile device, and a parking slot if needed

  • Salary & Vacation: salary between x€ and y€ (gross per year on a full-time basis). Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days. 

  • Work-Life-Balance: we offer parental leave support as well as an optional membership in the Vodafone club (discounts for gym, activities, etc.). 

  • Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities

  • Health & Social Care: profit from a Pension plan, full health insurances and life insurance 

  • Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT

Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. Depending on the role, we generally invite you to two-three rounds of interviews before you receive an offer.

 

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.

 

Not the right match? We have plenty of other opportunities to choose from here.

Employee testimonials

Aingeru Cano
Aingeru Cano
Team Leader Design and Engineering, Vantage Towers Spain

"Working for VT gives you the opportunity of living a unique experience in a multinational, multidisciplinary and customer-centric company.
Within the infrastructure and roll out service department, you have a direct contact with customers, vendors and other departments of the company to which we must provide service. Moreover, our clients’ high level of rigorousness makes us be continuously pursuing cutting-edge technological solutions. 
I find very motivating the fact of knowing how the same projects and problems are faced from the different markets, leading to the same outcomes in most of cases."

Amr Khalifa
Senior Manager Cyber Security, Vantage Towers Group

"At Vantage Towers, you can enjoy working at a company with start-up mentality, be part of implementing new initiatives and technologies whilst enjoying the capabilities and resources of a multi-national corporation. The result of this interesting mix is an exponential learning curve making Vantage Towers a highly professionally rewarding experience!"

Ana Perez Gonzalez
Ana Perez Gonzalez
Head of Business Operations, Vantage Towers Spain

"Working at VT ES is a refreshing experience: from the moment I joined, I have been able to express my opinions, swiftly implement innovative digitalization projects that improve customer interactions and make life easier for our colleagues. The multicultural environment we work in and the professional level that surrounds me are incentives that make me discover something new every day and want to go further."

Athanasia Solomou
Athanasia Solomou
Sites Construction Manager, Vantage Towers Greece

"I am honored and privileged to be working for such an innovative company as Vantage Towers, promoting and implementing hosting environments of high-end technology solutions.
Every day my team and I are facing new challenges, which we approach through a collaborative team spirit and with respect to the environment. 
Saying so, a successful construction implementation is not only a target achievement but a pleasure of creation.
Further on this truly global and diverse working environment helps widening the horizon of our knowledge, resulting to a top quality daily outcome."

Carlos Chilla
Carlos Chilla
Mng. Technology Strategy & Innovation

“At Vantage Towers, your ideas are not just heard - they drive change. From day one, I was entrusted to lead key projects that challenged me to grow - it’s rewarding to see how my contributions makes a real difference to the company’s success. I am proud that my work helps to keep people connected shaping the future of telecommunications. Working at Vantage Towers is an opportunity to leave a real impact on the industry and to improve the way technology transforms lives.”

Catalina Badoiu
Customer Delivery Manager, Vantage Towers Romania

"I'm happy to be part of this team that promotes and demonstrates values ​​such as trust, teamwork, respect! Here, in Vantage you feel like in a family, everything we feel matters and we can express ourselves freely."

Paraskevi Christia
Paraskevi Christia
Commercial Contracts Manager, Vantage Towers Greece

"An environment that promotes collaboration, creativity, innovation and diversity is one that motivates and inspires for great achievements. It's fantastic that I feel like an integral part of such a team and feel that I contribute daily to each one of these achievements while through the same path I enhance my development and skills. That's what it’s like to work at Vantage Towers!"

Walid Heggy
Senior Manager IT Service Delivery Management, Vantage Towers Group

“The Vantage Towers culture is something special. I’m proud to work in a team that values open collaboration—my colleagues are there for me, and I’m there for them. I get to learn about the tower industry and innovative ideas from a diverse team of experts—and I wouldn’t have it any other way.”

About Vantage Towers
Vantage Towers - Our Story
Vantage Towers - Our Story
Further information
Notes on the application

When you click on apply you will be redirected to a different page that is hosted by Vodafone.

Finish your application in just a few minutes

Apply now