At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.
Your contribution:
- You are the helping hand for your colleagues when it comes to problems with Windows operating systems, cloud services or Microsoft Azure. Help our organisation to stay on the safe side by assisting users with multi-factor authentication setup and troubleshooting
- Offer support for mobile phone issues, including software updates, configuration, and connectivity problems
- Address hardware issues for computing devices, even grabbing a screwdriver or coordinating with vendors for warranty service
- Troubleshoot Wi-Fi and network connectivity issues, ensuring stable internet access for all users
- Manage user identities and access permissions, resolving any related issues to maintain security protocols
What makes you stand out:
- At least 2 years of professional experience in in an IT floor support role, providing direct assistance to users and managing day-to-day IT operations
- A strong educational foundation in IT or a related discipline is essential
- A passion for technology and willingness to be part of something new where you can contribute your own ideas and share your enthusiasm
- You are also a people person with a customer-centred approach equipped with good communication skills
- Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) that demonstrate a foundational understanding of IT principles and practices
- Hands-on experience with platforms such as Force.com, ServiceNow, Affectli, AWS, GCP, and Office365 to ensure immediate effectiveness in the role
- Hands-on experience in offering technical assistance, sharing valuable insights, and enhancing the user experience with various computing devices and tools
- Proven ability to diagnose and troubleshoot complex technical issues, providing swift and effective resolutions
- Fluent German and English skills written and spoken (C1), are a must
What we offer:
- A diverse, multicultural setup based on our values – respect, teamwork, responsibility and honesty – and the unique opportunity to shape the organisation
- An attractive salary package
- Maximum flexibility: With Full-Flex Office, you can freely decide how you’ll work upon agreement with your manager. You can even work from other EU countries for up to 20 days per year.
- Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
- Full-Flex credit: discount on private internet costs and mobile products
- A total of 30 days in holidays with the option of 10 additional days against salary waiver
- Support during parental leave to have the best work-life balance possible
- Extensive learning opportunities and individual support for your professional and personal development
- A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more ...
Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.
Not the right match? We have plenty of other opportunities to choose from in this department here.
