Head of IT Service Delivery Management (m/f/d) for Vantage Towers

Vantage Towers • Düsseldorf

Düsseldorf

from 2024-10-01

The opportunity

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. 


As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.  


If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together. 


Your contribution:  

  • You are responsible for leading and mentoring the IT Service Delivery team, fostering a culture of excellence and continuous improvement towards our digital transformation 
  • Developing and utilising the full innovation potential of the IT Service Delivery team to increase operational efficiency and automation
  • Managing the lifecycle of our strategic IT platforms (Force.com, SiteTracker, ServiceNow, AWS, GCP), from implementation to decommissioning 
  • Overseeing the execution of IT programs and projects, ensuring they are delivered on time, within scope, and on budget
  • Engaging with business stakeholders and SteerCos to align IT initiatives with organizational goals and priorities 
  • Identifying and mitigating risks associated with IT service delivery, ensuring continuity and reliability of services 
  • Drive the transition from silo thinking to an end-to-end view where IT is not only responsible for technical execution and maintenance, but also for strategic planning to grow the business


What makes you stand out: 

  • At least 8 years of professional experience in project management methodologies, particularly Agile and Scrum, ensuring successful delivery of complex IT projects and programs 
  • An university degree in Information Technology, Computer Science, or a related field 
  • A proven ability to lead, mentor and inspire a diverse IT team, fostering a culture of excellence and collaboration 
  • Innovative thinking and readiness for change to drive the continuous transformation of digitisation 
  • A deep understanding of strategic IT platforms such as Force.com, SiteTracker, ServiceNow, AWS, and GCP, including their implementation and lifecycle management. 
  • Strong skills in engaging and managing relationships with business stakeholders and steering committees, aligning IT initiatives with business objectives 
  • Ability to have an end-to-end view to utilise IT measures to increase business success
  • Fluent English skills written and spoken (C1), German skills are an advantage  

What we offer: 

  • A diverse, multicultural setup based on our values – respect, teamwork, responsibility and honesty – and the unique opportunity to shape the organisation  
  • An attractive salary package 
  • A company car that you can also use privately (incl. fuel card) 
  • Flexibility: In consultation with your team and manager, you'll decide which days you work in the office and from home. You can also work up to 20 days per year from EU countries as well as an increasing number of non-EU countries. 
  • Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair 
  • Full-Flex credit: discount on private internet costs and mobile products 
  • A total of 30 days in holidays with the option of 10 additional days against salary waiver 
  • Support during parental leave to have the best work-life balance possible 
  • Extensive learning opportunities and individual support for your professional and personal development 
  • A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more ... 

 


Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer. 


Not the right match? We have plenty of other opportunities to choose from in this department here

 

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About Vantage Towers
Vantage Towers - Our Story
Vantage Towers - Our Story

Employee testimonials

Walid Heggy
Senior Manager IT Service Delivery Management, Vantage Towers Group

“The Vantage Towers culture is something special. I’m proud to work in a team that values open collaboration—my colleagues are there for me, and I’m there for them. I get to learn about the tower industry and innovative ideas from a diverse team of experts—and I wouldn’t have it any other way.”