Service Delivery Manager

Vantage Towers • Lisboa


from today

The opportunity

What's in it for you

The Service Delivery Manager (SDM), will be accountable to develop and drive the implementation of the Service Level and Quality Assurance framework for the relevant programmes within his/her portfolio. On the one hand the SDM will be working internally with the infrastructure team to ensure the production is aligned with the delivery targets whilst, on the other, the SDM will interact with the relevant VT customers ensuring the fulfilment of the operational SLAs in line with contractual expectations.

What you’ll do
  • Act as technical account to ensure service delivery and quality assurance for key VT customers
  • Identification of the key performance and contractual indicators for different VT customers
  • Definition of the service level framework and monitoring process
  • Work with the infrastructure team at establishing relevant production control processes supporting service level frameworks
  • Identification of risks that may lead to contractual breaches / penalties and definition of mitigation strategies involving relevant internal stakeholders
  • Define and drive operational efficiency initiatives with the objective of streamlining operations, e.g. co-location requests lead-time reduction
Who you are
  • University / Master’s degree, preferably in Engineering

  • 10+ years’ experience in the TelCo industry

  • Solid TelCo infrastructure knowledge

  • Customer focussed and data-driven

  • Sound programme delivery / programme management experience

  • Strong communicator and robust stakeholders’ management skills

  • Business acumen and good understanding of key business drivers

  • Proven track record of large-scale programmes successful delivery

  • Programme Management certifications as a plus

  • Fluent in spoken and written Portuguese and Business English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

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About Vantage Towers
Vantage Towers - Our Story
Vantage Towers - Our Story

You get these benefits

Employee testimonials

Walid Heggy
Senior Manager IT Service Delivery Management, Vantage Towers Group

“The Vantage Towers culture is something special. I’m proud to work in a team that values open collaboration—my colleagues are there for me, and I’m there for them. I get to learn about the tower industry and innovative ideas from a diverse team of experts—and I wouldn’t have it any other way.”