Manager of Business Operations

Vantage Towers • Madrid


from 2022-09-30

The opportunity

We invite you to join Vantage Towers to build a future together, in a position where you can learn new things every day and thrive.


Role Purpose: The Head of Business Operations is responsible for the effective planning, developing and delivering of activities that improve the business performance of and within Vantage Towers, including business process re-engineering and cross-functional project co-ordination. The Manager of Business Operations focusses upon the management of a team of Business/Process Improvement professionals who ensure that the organisation has the appropriate methodology, tools and processes to perform in an optimum way. Analysing the performance and trends, through KPI analysis and reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits. Typically reports to the Head of Business/Process Improvement.

Job Responsibility

As a Manager of Business Operations you´ll be in charge of the following responsibilities:


  • Influences strategic decisions within the Business Improvement function, supporting senior leaders in the delivery of high profile business change/transformation programmes;
  • Leads and manages a team of Business/Process Improvement professionals, who deliver activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;
  • Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;
  • Shares responsibility and drives the teams performance, with the aim of driving efficiencies and reducing waste across the business;
  • Shares responsibility for embedding tools and techniques for continuous improvement across the wider community as and when required;
  • Shares responsibility for researching best business practices within and outside the organization to establish benchmark data and determine how new technologies can support reengineering business processes;
  • Supports internal negotiations at a senior level, and Helps promote culture change by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;
  • Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;
  • May have accountability for budget in area.

What do you bring? 


  • University Degree, preferably in Engineering (Telecommunications, ...)
  • Fluent in written and spoken English, preferably C1 level according to CEFR..
  • Customer orientation
  • Communication and negotiation skills
  • Ability of influence
  • Ability in project management


Vantage Towers is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people?s individual differences. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.

Further information
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About Vantage Towers
Vantage Towers - Our Story
Vantage Towers - Our Story

With us you will get that benefits

Attractive remuneration and additional benefits

At Vantage Towers, you’ll not only get a great position with an attractive remuneration package, but you’ll also get a range of additional benefits based on your working location.

Hybrid working models

The world has changed – so too have our working models. From flexitime to remote work, we know it’s a new world out there. So, depending on job type and location, we’re able to offer a modern range of full-time and part-time positions.

Excellent healthcare and fitness benefits

We offer a variety of healthcare packages to help you tackle life with peace-of-mind. In some locations we also provide on-site facilities to help keep you fresh, including healthcare services, fitness centres, and workout classes.

Comprehensive continuing education

Education is a life-long journey! Enrol in our online university courses or available training sessions and take practical steps towards advancing your professional development!

International career and exchange opportunities

With our internal skill mobility program, you have the opportunity to get involved with an exciting array of international projects from across our European markets. Where will Vantage Towers take you next?


It’s our mission to build a sustainable digital future for the people of Europe – and we want you to be a part of it! All employees are encouraged to have their say on how we advance our green ways of working and living.

Employee testimonials
Anastasios Koumparos
Anastasios Koumparos
Head of Energy Management, Vantage Towers Group

“Working with colleagues in eight different countries on a near daily basis is an absolute pleasure! A team with a diversity of cultures, ways of thinking, experiences, and ideas is very inspiring – there’s always something new to learn!”

Ana Murteira
Ana Murteira
Manager Operations & Maintenance, Vantage Towers Portugal

“Vantage Towers is a dynamic company with well-defined goals and extraordinary people who genuinely care about human wellbeing – as well as professional and personal development.”

Florian Mayer
Florian Mayer
Senior Expert Tower Data Analytics, Vantage Towers Germany

“Seeing our towers in real life shows me the connection between the data world and the achievements of our rollout colleagues in the field. This inspires me to go further in constructing modern data infrastructure within our company.”

Ronan Byrne
Ronan Byrne
Property Manager, Vantage Towers Ireland

“The experience within the team is second to none. I joined Vantage Towers in December 2020, so it was vital I joined a welcoming, knowledgeable, and experienced team in the telco industry for me to be able to hit the ground running. I am pleased to say that my expectations were not only met but were actually exceeded.”

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